MILAN – Lavazza Professional has announced the acquisition from Compass Group of Fulfill, one of the country’s leading vending fulfilment companies. The business has been renamed Lavazza Professional Operating Services.
The acquisition is taking place for an undisclosed sum. According to sources, Fulfill manages more than 20,000 vending machines in 7,000 locations across the U.K.
The deal is further evidence of Lavazza Professional’s commitment to improving both its product portfolio and its customer services, the company said in a statement.
Lavazza Professional is the vending and office coffee service division of Lavazza, and the division was formed following Lavazza’s acquisition of the Mars Drinks coffee business from Mars in 2018.
“We’re hugely excited to welcome Fulfill, a well-established, reputable and market-leading service provider to the Lavazza family”, said Ashley Weller, UK Market Director, Lavazza Professional. “It represents a service breakthrough for our business, extending the scope of Lavazza Professional by allowing us to provide a ‘one-stop-shop’ solution for machines, drinks, snacks and servicing.
We’ve been very appreciative of the excellent service that Fulfill have offered our customers for more than 20 years”, Weller added.
“With such a strong partnership already in place, it was a logical step for us to bring the operation into Lavazza Professional, when the opportunity arose.”
“We believe that the vending service we offer should be every bit as easy and convenient for our customers, as enjoying a top-quality drink is for their consumers. Now we’re able to offer a fully managed service, ‘under one roof’, that’s designed to deliver market-leading SLAs, we’re another step closer to achieving that ambition. With Lavazza Professional Operating Services at our disposal, we can eliminate hassle, deliver exceptional service and partner with customers to deliver a solution that really works for their business now, and in the future,” Weller concluded.