Sunday 19 May 2024
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Costa Express introduces a contactless ordering system across 9,000 UK coffee bars

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MILAN – Costa Express, has announced that it is rolling out a mobile contactless ordering system across 9000+ machines nationwide this Autumn – marking a UK first for the coffee machine industry – enabling a limited contact, more innovative way for customers to order their favourite drink.

With comfort and convenience front of mind, Costa Express, has introduced the new easy-to-use contactless ordering feature to serve busy coffee lovers, via the Costa Coffee Club app. It’s a convenient and easy way for customers to order their favourite drink from their mobile phone – they won’t even need to touch the screen of the coffee machine!

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Customers can choose from a selection of their favourite classics including, the signature Latte, Cappuccino or Flat White, all made using our famous Mocha Italia blend. If something decadent is the order of the day, then customers need look no further than a Costa Express sumptuous Hot Chocolate, perfect for these blustery autumnal days!

The innovative new system, which is only activated when a customer is in close proximity of the Costa Express machine, will be available to use through the Costa Coffee Club app. Coffee lovers with an existing account will already be able to access the feature. Customers wanting to try the new way of ordering simply need to download the latest version of the app, where they will then find the mobile contactless ordering system already enabled.


With just a touch of a button, coffee enthusiasts will be able to kick start the contactless ordering experience by following a range of simple instructions

Want to know how?

  • Simply register or log-in to an existing account and click on the ‘Express’ icon which sits on the main landing page of the Costa Coffee club app
  • Scan the QR code, which is located on the Costa Express machine to browse the wide range of options available and select your barista quality drink of choice
  • Select and customise the chosen drink with a range of delicious syrups available
  • Place one of the iconic red Costa Express cups onto the drinks platform and tap ‘make drink’ to watch the perfect pour
  • To complete the contactless experience, payment instructions will be provided on the innovative touch screen of the coffee machine. It really is that easy!

With even more perks

For every purchase made at a Costa Express machine, customers can collect points via the Costa Coffee Club App which are redeemable on food and drink items across Costa Coffee stores nationwide.

Managing Director, Scott Martin at Costa Express, said: “Costa Express is synonymous with exceptional coffee on-the-go, so we’re delighted to roll out this state-of-the-art mobile contactless ordering system, which ultimately demonstrates our position as the category leader in intelligent coffee.

“Costa Express Free Coffee Day demonstrated how hard we’ve worked to revolutionise the self-serve experience. Unfortunately for us, we were tarnished by poor perceptions of vend; stale coffee, powdery hot chocolate and why on earth was soup from a machine ever an option? Customers from all over the country are blown away by the quality of our product and during these uncertain times, their daily coffee run has proven to be all that more important as they try to include a bit of normal in their routine.

“The technology is nothing short of a gold-standard level of innovation – a UK first for the coffee machine industry – and we’re proud to lead the charge as our customers enjoy a new and exciting way to order their favourite machine crafted, barista quality coffee.”

For more information on Costa Express, please click here.


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