Wednesday 24 April 2024
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Caribou Coffee selects Toast to support growing coffeehouse footprint

Premium coffeehouse brand intends to implement restaurant technology platform at 500 locations across the United States

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BOSTON, USA – Toast, the digital technology platform built for restaurants, today announced an agreement with Caribou Coffee to implement Toast Enterprise Solutions across 500 initial coffeehouse locations in the United States. In addition to Toast point-of-sale (POS) terminals, Caribou Coffee will use Toast Payments, Kitchen Display Systems (KDS), and Multi-Location Management.

The chain has made significant progress in its retail expansion plan through company-owned development as well as its previously announced franchise program.

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To help support the brand’s growing coffeehouse footprint, Caribou Coffee sought a modern technology partner with a robust, scalable POS solution that would be easy to use for all stakeholders including company and franchisee operators and team members.

Focused on maximizing speed of service while maintaining an enhanced guest and team experience, it also wanted to ensure availability of key features to support guests like the ability to modify active orders and offer flexible payment options.

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“Caribou Coffee was founded over 30 years ago with a vision to bring personal service into the coffeehouse space. That commitment to our guest and team member experience guides us today as we announce this exciting partnership.

Toast proved to be the ideal strategic technology partner for our brand as we introduce tools that will ensure we can bring our coffeehouse experience to more guests than ever before,” said Scott Kennedy, Chief Financial Officer at Caribou Coffee.

“Toast took the time to understand our business and clearly demonstrate that they can support our team members and guests with their easy to use, easy to manage platform.”

“Like Caribou Coffee, Toast is similarly committed to supporting the ‘day making’ experiences our customers want to deliver, offering innovation and operational efficiencies to help differentiate brands in the market, and providing the foundations for scale that fast-growing, tech-forward brands need,” said Kelly Esten, Senior Vice President and General Manager, Enterprise at Toast.

“We are thrilled to be working with Caribou Coffee as they bring such a beloved brand to new markets across the U.S.”

Toast currently serves hundreds of multi-unit brands, including Craveworthy Brands, Nothing Bundt Cakes, Papa Gino’s & D’Angelo, The Human Bean, Bar Louie, Costa Vida Fresh Mexican Grill, and Juice It Up!, among others.

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