BREMEN, Germany – The Hemro Group is well-known for its global coffee grinding solutions. In order to strengthen its presence within Germany the group of companies is about to expand the professional service business.
The new Hemro Service Center GmbH has comprehensive experiences within technical service and is a quickly responding and highly customer orientated partner for all German customers of the Hemro Group.
Careful maintenance and professionally executed repairs, according to the guidelines of the manufacturer, ensure best grinding performance and a conservation of the grinder’s value.
The professionals at Hemro Group Service GmbH are in constant contact with the productions in Germany, Switzerland and Italy to make a transfer of know-how possible.
A spare parts stock has already been built up at the Hemro Service Center GmbH. For that reason German customers may order their Mahlkönig and Anfim parts at Bremen directly as of the 1st of April 2016.
As of the 1st of June, Ditting spare parts are about to follow. As a matter of course the conditions of sale will remain as before for any customer.
A clear separation of responsibilities between the Service Center and the productions creates an utmost efficient order processing.
From now on maintenance, repairs and other services for a selected range of grinder models will be executed by the Hemro Service Center in Bremen.
Those models for which services are available are part of the new service price list. Initially Mahlkönig’s K30 series, Vario Home, ProM and FCG, Ditting’s KE640 as well as all Anfim models are part of the new service concept.
Further Ditting models, as well as shop and industrial grinders are planned to follow. The new service price list is structured by brands and contains a list of services and costs for each model – from inspection to service up to repair.
Sales Director Ulrich Stecker remains to be the primary contact person. Order processing of services and repairs will be handled at the Hemro Service Center GmbH in Bremen by Mrs Anke Nordman and Mrs Sandra Seeger.