SEATTLE, U.S. – Starbucks Corporation held its 28th Annual Meeting of Shareholders yesterday, virtually, with opening remarks from Kevin Johnson, president and chief executive officer. As the company continues to monitor and navigate through the dynamic situation of COVID-19, Johnson shared an update on the company’s commitment to its long-term business growth strategy that is grounded in the care of its partners (employees) and customers.
“As we are navigating this dynamic global environment together, we will continue to prioritize the health and well-being of our partners and customers while we support local health officials and governments in containing the virus,” said Johnson. “We are a resilient and enduring company by staying true to our Mission and Values with a purpose that goes beyond the pursuit of profit.”
On the cusp of the company’s 50th year anniversary, Johnson also reflected on the company’s strong performance in fiscal 2019 and previewed a vision rooted in caring for people and growing the business in a sustainable and responsible way.
Starbucks mobilizes digital, drive thru and delivery capabilities to serve customers safely
As the world continues to navigate COVID-19, the company has continued to respond quickly by modifying its “third place” experience—moving to a “to go” model across the U.S. and Canada for at least two weeks to encourage social distancing in its cafés.
As the situation with COVID-19 is extremely dynamic customers can now walk up and order at the counter, use the “order ahead” feature within the Starbucks mobile app, visit a Drive Thru or use Starbucks® Delivers to get their daily Starbucks. For the latest information on store hours and closures, customers can access information via the Store Locator or on the Starbucks app.
The company also announced that Starbucks® Delivers, in partnership with Uber Eats, will reach national U.S. availability by the end of April, making it available in 48 states where both companies operate. The expansion of Starbucks Delivers is part of the company’s continuous effort to leverage customers’ digital preferences and provide another convenient way to enjoy Starbucks wherever they are.
The latest information on Starbucks response to COVID-19 will be available on the company’s Starbucks Stories site: https://stories.starbucks.com/stories/2020/navigating-through-covid-19/.