Thursday 23 March 2023

Marriott introduces contactless arrival kiosks, with contact-free Bluetooth payment for coffee

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MILAN – Marriott International Inc. introduced a pilot program for contactless arrival kiosks at several select-service hotels, as well as a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels, according to a press release. “The pandemic has accelerated the demand for contactless services and we continue to evolve to meet the changing needs of our guests,” Stephanie Linnartz, president of Marriott International, said in the press release.

Smart, contactless arrival kiosks have made their pilot debut at the Moxy NYC Times Square, Courtyard New York Manhattan/Midtown East, TownePlace Suites Monroe (Louisiana), and will soon be available at Moxy Miami South Beach.

Upon arrival, guests who prefer low-contact interactions can skip the traditional check-in and complete a three-step process at the kiosk to check in for a single reservation, with room keys created on the spot.

The kiosks employ antimicrobial technology baked into the touchscreen glass, powered by UV light to kill bacteria and viruses. Before departure, guests can use the kiosks for contactless check-out and to view their folio, or enroll in the Marriott Bonvoy travel program at any time.

The Fairfield Inn & Suites Frederick and Fairfield Inn & Suites Arundel Mills BWI Airport, both located in Maryland, have introduced wall-to-wall kiosks that offer a centralized marketplace where guests can select snacks, beverages and sundries.

Coffee and expanded a-la-carte items will be available for purchase at the kiosks with contact-free Bluetooth payment.

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