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Costa Coffee rolls out first commuter-focused concept store in London

LONDON, UK – Rail passengers will now be able to grab their morning coffee on-the go, as Costa Coffee, opens the doors on its first ‘commuter-focused’ concept store in Lewisham, London. Commuters are welcomed by a new Costa Coffee store located in Lewisham Station in London, re-formatting a space originally used as the station managers office. Lewisham Station is one of eight new mini-format stores that will be opening in some of London’s busiest railway stations over the next six months.

Designed with the daily commuter in mind, the new stores will be focussed on delivering a quick and efficient service, whilst not compromising on quality. Both the layout and ordering system has been designed to have customers in and out of the store in just a few minutes.

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All the stores are takeaway only and operate contactless payment options – with some of the stores offering self-service ordering screens for those not wishing to queue to order.

Coffee lovers can also cut down their queuing time by taking advance of Costa Coffee’s mobile ordering service, which is available through the free Costa Coffee club app. Perfect for busy, on-to-go coffee lovers who need to grab their favourite handcrafted coffee without having to queue and can collect loyalty points with every purchase.

Connie Emerson, Head of Global Store Propositions & Design at Costa Coffee said: “As the nation’s favourite coffee shop, we’re committed to putting customer experience at the heart of everything we do. We understand that in today’s busy, fast paced world, our customers want to ensure they can get their Costa Coffee fix, even if they are hurrying to work, so naturally, the next evolution of a store concept had to centre on meeting the needs of busy, on-the-go commuters.

Our new mini-stores have been designed to offer customers a beautiful barista handcrafted Costa Coffee quickly and conveniently, taking any stress out of grabbing that much needed Costa on the way to work.”

Lewisham Station Costa Coffee ‘commuter-focused’ store opened its doors on Saturday 24 August, with a further eight mini-stores set to open at stations across London within the next six months.